Refund and Returns Policy

At This is Metal, we strive to provide you with high-quality products and exceptional customer service. We want you to be satisfied with your purchase; however, please note that all sales are final. Due to the nature of our digital artwork products, we do not offer refunds or accept returns unless there is an error on our part.

Error on Our Part:

• If you receive the wrong artwork or encounter an error in the files provided, please contact us immediately. We will investigate the issue and take appropriate measures to rectify the error. This may include providing you with the correct artwork or issuing a refund if deemed necessary.

Damaged or Defective Products:

• In the rare event that you receive a damaged or defective product, please notify us within 48 hours of receiving your order. Provide us with detailed information and, if possible, photographic evidence of the issue. We will review the case and, if the damage or defect is verified, we will work with you to resolve the issue by providing a replacement or issuing a refund.

Digital Product Delivery:

• Upon completing your purchase, you will receive a download link to access the digital artwork files. It is your responsibility to ensure that you have the necessary software and compatible devices to open and use the files. We cannot be held responsible for any technical limitations or incompatibilities on your end.

Customization and Modifications:

• Please note that our digital artworks are sold as pre-made designs and do not include customization or modification services. The artworks are provided as-is, and any changes or alterations are the responsibility of the purchaser.

Contact and Support:

• If you have any questions, concerns, or encounter any issues with your purchase, please contact us. We are here to assist you and will make every effort to address any inquiries or problems in a timely manner.

We recommend reviewing the product descriptions, previewing the artwork, and double-checking your order details before making a purchase. If you have any uncertainties or require additional information, please reach out to us before completing your transaction. Our goal is to ensure a smooth and satisfying shopping experience for all our customers.

Note: This Refund and Returns Policy is in addition to our Privacy Policy and Terms of Service. By using our website and making a purchase, you agree to adhere to the terms and conditions outlined in these policies.

Last Updated: 15th June, 2023